JOB TITLE: Medical Assistant - Pediatrics

DEPARTMENT: Pediatrics

REPORTS TO: Operations Manager

POSITION OVERVIEW:

To assist patients to understand recommendations given by their health care providers; performs patient care functions; answers and screens medical calls; post patient’s information to medical records, provides support in planning continuity of treatment and participates in quality improvement activities.

DUTIES/RESPONSIBILITIES: 

1. Fosters a team-based approach to care in keeping with PCMH standards.
2. Participates with medical/Interdisciplinary team to coordinate and facilitate patient flow and chart management.
3. Answers telephone calls, explains clinic process, fee schedules, and services to clients. Provides general information to caller and refers calls to the provider when necessary.
4. Informs patients and/or parent/guardian regarding services, reinforces information given by providers regarding procedures, after care instructions, and/or counseled based on the payor requirements.
5. Undertakes continuous self-improvement, attending applicable training, seminars, in-services and educational classes to maintain skills competency and current knowledge for standard of care and effective practices.
6. Assists clients in completing the medical history and medical program intake forms.
7. Reviews patient chart for completeness, errors, signatures and appropriate assembly.
8. Performs blood pressure, height, weight, temperature, and pulse.
9. Assists providers with medical examinations as needed.
10. Makes and documents appropriate referrals and forwards them in a timely manner to the referrals clerk to ensure patient care & compliance according to agency standards.
11. Under the direction of the provider and following protocol, provides immunizations to children and/or adults.
12. Responsible for following all agency safety and health standards, regulations, procedures, policies and practices.
13. Identifies, initiates and implements measures to deliver high quality care to patients and improve services.
14. Responds efficiently and timely to all patient and provider staff needs and inquiries.
15. Ensures excellent customer service to all FHCCGLA patients.
16. Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.
17. Handles patient grievances according to FHCCGLA’s Policy & Procedure.
18. Assists in developing, updates & reviews of FHCCGLA Policies & Procedures (P&P’s) as needed (with input from all other key personnel).
19. Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA’s P&P’s.
20. Attends the following meetings/trainings:
    • Mandatory Quarterly Staff Meeting/Trainings- Quarterly (Jan., Apr., Jul. & Oct.).
    • Corporate Risk Management Meeting- Quarterly (Jan., Apr., Jul. & Oct.), as needed (advanced notice will be provided when feasible).
    • Clinical & Operations (C&O) Meeting- As needed (advanced notice will be provided when feasible).
    • Meetings with FHCCGLA’s Executive Leadership, as needed (advanced notice will be provided when feasible).

21. Other pertinent meetings- As scheduled.
22. Remains informed of:
    • Current legal and regulatory changes related to scope of practice.
    • Specific programs/payors, insurances accepted, and services being offered at FHCCGLA.
    • All applicable Policies & Procedures.
23. Observes regulations on time-card use and reporting.
24. Maintains attendance as per policy.
25. Maintains a clean and safe work area.
26. Observes Fire and Safety policy and procedures.
27. Observes general Safety/Employee Health policies and procedures.
28. Maintains a current annual health screening.
29. Observes FHCCGLA Appearance/Dress standards.
30. Maintains the privacy and confidentiality of both client and employee with regard to medical records.
31. Displays clearly visible identification.
32. Treats all patients with respect and dignity and adheres’ to the Patient’s Bill of Rights.
33. Treats all employees with respect and dignity in accordance to non-discriminatory policy and procedure.
34. Treats all employees/clients in a courteous and professional manner.
35. Conducts only work-related conversations when clients are waiting for service.
36. Does not discuss other staff members, policies, problems or medical care in public areas of the clinic.
37. All other duties as assigned.

MINIMUM QUALIFICATIONS:     

1. M.A. Certificate is required.
2. Strong communication, interpersonal skills, and problem-solving skills.
3. Current CPR Certification- required to be kept up to date.
4. FQHC experience, highly preferred.
5. Excellent analytical skills.
6. Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.
7. Excellent writing and verbal communication skills.
8. Knowledge of administrative principles and procedures.
9. Computer knowledge preferred (e.g., NextGen (E.H.R. & PMS), Microsoft Word and Excel).
10. Bilingual English/Spanish and familiarity with the Hispanic culture.
11. Access to automobile with valid California driver’s license and state mandated automobile insurance.
12. Work schedule may include evenings, overtime, and weekends as needed.
13. Ability to prioritize workload and work under pressure of deadlines.
14. Ability to meet tight time sensitive deadlines.
15. Motivated and committed to the provision of high-quality healthcare for indigent and underserved communities.
16. Willingness to adapt to changes with regards to the agency’s growth and expansion.
17. Ability to speak Spanish, preferred.
18. Ability to perform tasks in changing work environment.
19. Adaptability to program, changes, modifications.
20. Willingness to adapt to changes in agency growth and expansion.

ADDITIONAL ELIGIBILITY QUALIFICATIONS:

1. Ability to work well with others in a professional and team-oriented environment.
2. Well-developed interpersonal skills, friendly personality and able to motivate staff by promoting teamwork.
3. Ability to relate to the public regardless of ethnic, religion and economic status.
4. Excellent communication skills.
5. Willingness to travel.
6. Strong planning and organizational skills.
7. Problem analysis and critical thinking skills.
8. Excellent customer service skills.
9. Knowledge of the following (but not limited to), preferred:

My Health LA                     PPO’s                                  HMO’s

Medicare                            Family PACT                     CPSP         

Medi-Cal                             Fee-for-Service                 CHDP

                      Managed Care Plans         Every Woman Counts